Texting and professional etiquette
I recently heard an interesting piece on NPR about international differences in texting behavior and norms among college-age users. The piece was largely an interview with Robert Shuter, who turned out to be a professor from Marquette’s Communication Studies program. Shuter has co-authored an article appearing the November 2010 issue of the Journal of Intercultural Communication Research (as described in this University News Center press release).
In the interview (which you can listen to here), Shuter was discussing what he and his co-author had found concerning the comparative texting habits of American vs. Indian college-age users, and on the differing norms of what each national culture (and groups within that culture) considered impolite texting. For example, as the press release notes:
Americans report significantly more types of impolite texting behavior than do Indians and, in particular, find impolite – more than Indians – texting in a classroom, movie theater, at dinner, loud text alerts and while conversing with others.
…though, as Shuter noted in the interview, even those who consider such behavior impolite in others do it themselves.
I found this research to be an interesting intersection of the exact same three areas of changes in professional communication that my fellow contributors to this blog discussed and presented on earlier this semester in our class — emerging technologies, intercultural communication differences, and ethical communications behavior. I’d be interested to hear how you think this research’s findings reflect or don’t reflect your own texting behaviors and norms for texting etiquette.